What is the processing time for my order?
We take great care in processing your order, typically within 1-2 business days. You will receive a confirmation email once your order has been shipped, keeping you informed throughout the process.
What shipping methods do you offer?
We offer express shipping via DHL to ensure your items reach you swiftly and securely. Shipping times and rates are calculated at checkout based on your location.
Where do you deliver?
We are pleased to offer shipping across all GCC countries. While shipping fees and delivery times may vary depending on your location, we are committed to ensuring a seamless and reliable experience, no matter where you are.
What is the estimated delivery time for my order?
Once your order is dispatched, it will typically arrive within 2-5 business days to all GCC countries. You will receive a tracking link via email to follow your parcel’s journey with ease.
Can I change or cancel my order?
We process orders immediately to ensure swift delivery. While we cannot guarantee changes or cancellations, please contact us as soon as possible, and we will do our best to accommodate your request with care.
What payment methods do you accept?
For your convenience and security, we accept a range of payment options through Stripe, including Visa, MasterCard, American Express and Apple Pay. For additional details, please refer to our Payment Methods page.
How do I care for my jewelry?
To preserve the beauty and longevity of your jewelry, we recommend keeping it away from harsh chemicals and moisture. For detailed care instructions, kindly refer to our Jewelry Care section.
Will my jewellery tarnish?
We take great pride in the exceptional quality and lasting beauty of our jewellery. Each piece is crafted with meticulous care, using the finest materials and advanced plating techniques to ensure both a stunning appearance and long-term durability. A thick layer of premium gold plating, protected by a clear lacquer coating, shields your jewellery from the elements, allowing it to retain its radiant finish while resisting tarnishing and wear.
Designed for everyday elegance, our gold-plated pieces will continue to shine with proper care. By following simple guidelines, such as avoiding exposure to water, chemicals, and harsh conditions, your jewellery will remain as beautiful as the day you received it.
Rest assured, our gold-plated copper jewellery is made to retain its lustrous shine, so you can wear it with confidence and grace. We are committed to creating timeless pieces that will endure for years to come.